Privacy policy

The Culinary House – Privacy Policy

The Culinary House values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our physical store or our online store at www.theculinaryhouse.com

By accessing our store, website, or making a purchase, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We collect information to process orders, improve our services, and enhance your shopping experience.

This may include:

A. Personal Information

  • Full name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Payment details (processed securely via third-party payment systems)

 

B. Non-Personal Information

  • Browser type, operating system, and IP address
  • Website usage data (pages viewed, time spent, etc.)
  • Referring website or search terms

 

C. In-Store Information

When you visit our physical location, we may collect your contact details for order tracking, loyalty programs, or receipts (digital or printed).

 

2. How We Use Your Information

We use your information for the following purposes:

 

  • To process and fulfil your orders
  • To send order confirmations, receipts, and delivery updates
  • To provide customer support and respond to inquiries
  • To send promotional offers, newsletters, or updates (only if you opt in)
  • To improve our website, services, and product offerings
  • To comply with legal or regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

 

3. Payment Information

We do not store full credit card details.

All online payments are processed securely through trusted third-party payment gateways (e.g., WiPay, Stripe, PayPal, or others as indicated at checkout).

Your financial data is encrypted and handled in compliance with PCI-DSS (Payment Card Industry Data Security Standard).

 

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Analyze site traffic and performance
  • Enhance your shopping experience

You can manage or disable cookies through your browser settings, though this may limit website functionality.

 

5. Information Sharing

We may share limited information with:

  • Service providers (e.g., delivery companies, payment processors, marketing platforms) to complete transactions
  • Legal authorities, if required by law or in response to valid legal requests

All third parties are required to handle your data securely and only for the purposes stated.

 

 

 

 

6. Data Retention

We retain your information only as long as necessary:

  • To fulfil the purpose for which it was collected
  • To comply with legal and accounting requirements
  • To maintain customer service records

Afterward, your data is securely deleted or anonymized.

 

7. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no data transmission over the internet can be guaranteed as 100% secure. You use our website and services at your own risk.

 

8. Your Rights

You have the right to:

  • Access and review the personal data we hold about you
  • Request corrections to inaccurate information
  • Withdraw consent for marketing communications at any time
  • Request deletion of your personal data, subject to legal obligations

To exercise these rights, please contact us at [Insert Email Address].

 

9. Marketing Communications

You may opt in to receive marketing emails or SMS updates about new products, promotions, and events.

You can unsubscribe anytime using the “unsubscribe” link in emails or by contacting us directly.

 

10. Third-Party Links

Our website may include links to external sites (e.g., social media or partner pages).

We are not responsible for the privacy practices or content of these third-party websites. Please review their policies separately.

 

 

 

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on our website with a new “Last Updated” date. Continued use of our services constitutes your acceptance of the updated policy.

 

12. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, please contact us:

 

The Culinary House

Operated by First Impression Trading Company Ltd.

 Address: Hilton Trinidad & Conference Centre

 Phone: 432 5641

 Email: sales@theculinaryhouse.com

 Website: www.theculinaryhouse.com