Refund policy

The Culinary House – Return & Refund Policy 

At The Culinary House, we take pride in offering quality hospitality uniforms, tools, and supplies.

If you’re not fully satisfied with your purchase, we’re here to make it right — within the terms outlined below.

 

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

  • The item must be returned within 7 days of purchase (for in-store customers) or within 7 days of delivery (for online orders).
  • Items must be unused, unwashed, and in their original packaging with all tags, labels, and accessories intact.
  • A proof of purchase (receipt, invoice, or order confirmation) is required.

 

2. Non-Returnable or Non-Refundable Items

For health, hygiene, and customization reasons, certain items cannot be returned or refunded, including:

  • Customized or embroidered uniforms
  • Altered or tailored garments
  • Sale or clearance items
  • Gift cards or vouchers
  • Opened tools, knives, or kitchenware (unless defective)

 

3. In-Store Purchases

  • Items purchased in-store may be exchanged or refunded within 7 days of purchase.
  • Refunds will be issued in the original form of payment (cash, debit, or credit) or as store credit, depending on the situation.
  • Exchanges are subject to product availability.

 

4. Online Purchases

If you purchased through our online store:

  • You must contact us within 7 days of receiving your order at [Insert Email] or [Insert Phone Number] to request a return.
  • Please provide your order number, contact details, and reason for return.
  • Returned items must be shipped back in their original packaging to:
    The Culinary House – [Insert Return Address]
  • Customers are responsible for return shipping costs, unless the item received was incorrect or defective.

 

5. Damaged or Defective Items

We take quality seriously. If your order arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery with photos of the item and packaging.
  • Once approved, we will offer an exchange, replacement, or refund at no additional cost.

 

6. Refund Processing

  • Once your returned item is received and inspected, we’ll notify you of the approval or rejection of your refund.
  • Approved refunds are processed within 5–10 business days, depending on your payment provider.
  • Shipping charges are non-refundable, except when a return is due to our error (wrong or defective item).

 

7. Exchanges

  • Exchanges may be made for the same item in a different size or color, subject to availability.
  • If the replacement item costs more, the price difference must be paid before processing.

 

 

 

 

8. Store Credit

If a refund cannot be issued to your original payment method, we may offer store credit valid for future purchases at The Culinary House (in-store or online).

Store credits are valid for 90 days from the date of issue.

 

9. Cancellations

  • Orders may be cancelled before they are processed or shipped by contacting us immediately.
  • Once shipped, the standard return policy applies.

 

10. Contact Information

For return, exchange, or refund requests, please contact us at:

 

The Culinary House

Operated by First Impression Trading Company Ltd.

 Address: Hilton Trinidad & Conference Centre

 Phone: 432 5641

 Email: sales@theculinaryhouse.com

 Website: www.theculinaryhouse.com